Definitions
QAA distinguishes between appeals (also known as representations) and complaints:
- An appeal (or representation) is a challenge by an institution to the outcome of a QAA review or to another decision made by QAA.
- A complaint is an expression of an individual’s dissatisfaction with their experience of dealing with QAA. It may be on behalf of the individual’s institution.
Appeals are specific challenges to judgements reached following a review under one of the QAA review methods listed here:
- Educational Oversight Review (EOR)
- Elective Quality Review (EQR)
- Tertiary Quality Enhancement Review (TQER)
- Gateway Quality Review Wales (GQRW)
- Quality Enhancement Review (QER)
- International Quality Review (IQR).