Institution reports

The following features of good practice were noted:

• the commitment and proactive contribution of members of institutional and departmental support staff to the enhancement of the student experience
• the sharing of good practice via regular meetings of the departmental administrators with representatives of the Quality Affairs Office (QAO) and the Registry
• the support being given to learning and teaching through initiatives being undertaken by the Learning and Teaching Office and through the availability to Departments of Centre for Excellence in Learning Technology (CELT) fellowships
• the initiatives of the QAO in developing the College's quality agenda, including staff development initiatives in collaboration with partner institutions.

The College is advised to:

• develop a clearer and more effective decision-making process for ensuring that the learning infrastructure meets student needs
• assure itself that it has in place comprehensive means of monitoring, evaluating, developing and improving the effectiveness of its quality assurance systems, and their impact on enhancement
• provide on a continuing basis such support for the QAO as will enable it to ensure that the College's quality assurance processes become fully and thoroughly embedded within departments
• resolve outstanding issues relating to the assurance of the standard of awards in collaborative provision
• monitor closely the Institute for Transpersonal Psychology and Creative Art Therapy programme delivered in Lausanne in order to ensure that the quality and standard of the student's learning experience is maintained at a level comparable with that of other centres including the College
• monitor and evaluate its proposed arrangements, when and where implemented, for Academic Board's exercise of its responsibilities for quality and standards, with particular reference to the role of Academic Committee and other key committees
• consider further the efficacy of its current systems for ensuring the comparability of its awards across departments at both undergraduate and postgraduate levels.

It would be desirable for the College to:

• strengthen involvement of external peers in the final approval of new academic programmes
• provide a clearer and more strategic formulation of its intentions for enhancement
• encourage a more systematic approach to preparation for and response to professional bodies in order to enhance College learning through the sharing of experience and good practice.